Withdrawal & Refund Policy
Effective date: January 1, 2026 · Version 2.4
This Policy sets out the exact terms governing capital withdrawals from your Available Balance, the settlement of matured investment plans, limits, security safeguards, and the specific circumstances under which refunds may be processed.
1. Available Balance Withdrawals
All funds residing in your account’s Available Balance — which have not been locked into an active investment plan — are eligible for withdrawal at any time, 24/7.
Standard Withdrawal Workflow:
- Navigate to the Withdraw section from your user dashboard.
- Enter the withdrawal amount (minimum $10.00 USD equivalent).
- Select your preferred cryptocurrency asset (e.g. Bitcoin, Ethereum, USDT ERC-20/TRC-20, USDC, Litecoin).
- Input your external destination wallet address. Carefully verify that the address and network match.
- Review transaction summary and confirm authorization.
Upon submission, the requested amount is deducted from your Available Balance and marked as “Pending” in your transaction history while our automated security system and blockchain payout engines broadcast the transfer.
2. Investment Plan Maturity & Settlement
When an active investment plan completes its duration term (e.g. 7, 14, 30 days), the settlement engine automatically executes the following:
- 100% Principal Return: Your full initial committed principal is credited back to your Available Balance.
- Net Return Distribution: All accrued investment returns for the completed term are credited to your Available Balance.
- No Mandatory Rollover: Matured funds are completely unlocked. You have the absolute right to withdraw all proceeds immediately or reallocate into another plan.
3. Early Redemption & Active Plan Commitments
Funds committed to an active investment plan are actively deployed in algorithmic market strategies and institutional custody structures for the duration of the chosen term.
Consequently, active plans cannot be cancelled or redeemed prior to the scheduled maturity timestamp. In verified exceptional or compassionate circumstances, a client may submit a formal early liquidation request to support@zaveloholdings.com, which may be subject to early unwinding costs and forfeiture of accrued yields.
4. Withdrawal Thresholds and Fees
| Parameter | Policy |
|---|---|
| Minimum Single Withdrawal | $10.00 USD Equivalent |
| Maximum Single Withdrawal | Up to 100% of Total Available Balance |
| Platform Processing Fee | 0.00% (Free) |
| Blockchain Miner / Network Fee | Deducted at actual on-chain cost depending on network congestion |
5. Refund Policy & Remediation Scenarios
Due to the irreversible nature of public blockchain networks, digital asset transfers cannot be reversed once broadcast. However, refunds of deposited funds may be granted in the following specific scenarios:
Duplicate Deposit Processing
If a technical platform anomaly logs or credits an identical transaction twice, the duplicate balance will be reconciled and refunded to the verified source wallet.
System Plan Activation Failure
If a deposit is made for a plan subscription that fails to activate due to an unexpected system outage, the funds will be restored immediately to Available Balance or refunded upon request.
Unallocated Pre-Investment Balance
If you deposit cryptocurrency and decide not to commit to an investment plan, you may withdraw the entire unallocated balance at any time via the dashboard.
Compliance-Required Account Closure
If an account is closed due to jurisdictional ineligibility or verification failure, all unencumbered deposited principal is returned to the verified originating address.
Non-Refundable Circumstances:
Investment losses arising from inherent digital asset market volatility, user input errors (such as providing an invalid external wallet address or incompatible network), or self-directed investment choices are strictly non-refundable.
6. Security Holds & Anti-Fraud Controls
To protect client assets against account takeovers and unauthorized withdrawals, Zavelo applies automated risk controls:
- 24-Hour Security Hold: Triggered automatically following password resets, 2FA credential changes, or primary email updates.
- Destination Whitelisting: High-value withdrawals to unverified external addresses may require email confirmation or multi-factor challenge.
- Suspicious Pattern Reviews: Withdrawals flagged by automated AML heuristic engines will be manually reviewed by compliance within 24 hours.
7. How to Submit a Refund or Dispute Request
To initiate a formal refund review or report a withdrawal discrepancy, send an email to support@zaveloholdings.com with:
- Your registered account email address;
- The specific Transaction ID / Hash;
- The asset type, exact amount, and timestamp;
- A detailed explanation of the discrepancy or refund reason.
Our settlements desk reviews and resolves all submitted requests within 48 business hours.