Regulatory Information
Zavelo Holdings operates within strict governance standards and compliance frameworks. This page sets out our legal entity structure, anti-financial crime procedures, regulatory registers, and consumer protection disclosures.
Corporate Entity Details
Legal Entity Name
Zavelo Holdings Ltd
Year Established
2012
Registered Address
25 Farringdon Street, London, EC4A 4AB, United Kingdom
Jurisdiction of Incorporation
England and Wales
Principal Place of Business
London, United Kingdom
Primary Compliance Contact
support@zaveloholdings.com
Regulatory Supervision & Verification
Zavelo Holdings Ltd operates in compliance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017) as supervised by His Majesty’s Revenue & Customs (HMRC) for Money Service Business (MSB) activities.
HMRC Supervision Register
Verify supervised businesses under UK anti-money laundering regulations.
HMRC Register GuidanceFCA Firm Checker
Review statutory financial services registers and authorized activities.
FCA Consumer PortalStatutory Protection & Risk Disclosure
Digital asset investments and self-directed structured plans do not fall under the Financial Services Compensation Scheme (FSCS) statutory deposit insurance or automatic Financial Ombudsman jurisdiction. Capital is at risk, and past performance is no guarantee of future returns. Clients should review our full Risk Disclosure.
Anti-Money Laundering & KYC Framework
To maintain the integrity of our platform and prevent illicit financial flows, Zavelo applies institutional-grade Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) protocols:
Customer Due Diligence (CDD)
Mandatory identification verification, proof of address validation, and identity document authenticity checks prior to account enablement.
Sanctions & PEP Screening
Real-time automated screening against international sanctions lists (OFAC, UK HMT, EU, UN) and Politically Exposed Persons databases.
Enhanced Due Diligence (EDD)
In-depth source-of-wealth and source-of-funds verification applied for high-volume transactions and tiered institutional accounts.
Transaction Monitoring
Continuous algorithmic monitoring of on-chain cryptocurrency deposits and withdrawals for suspicious patterns and anomalous activities.
Formal Client Complaints Procedure
We are committed to delivering exceptional service and resolving client grievances transparently and expeditiously. Our formal complaints resolution procedure follows strict service-level agreements:
Step 1: Submission & Acknowledgement (Within 3 Business Days)
Submit your formal complaint to support@zaveloholdings.comwith the subject “Formal Complaint — [Account Email / Reference]”. You will receive an official acknowledgement and reference number within 3 business days.
Step 2: Investigation & Assessment
Our compliance team conducts a thorough examination of ledger logs, transaction hashes, communications records, and system data relating to your issue.
Step 3: Formal Resolution (Within 15 Business Days)
You will receive a formal written Final Response Letter outlining our findings, conclusions, and any applicable corrective action or settlement.
Prohibited Jurisdictions
Zavelo Holdings does not onboard clients or provide services to residents or citizens of jurisdictions subject to comprehensive international sanctions or local regulatory prohibitions, including but not limited to:
It is each client’s sole responsibility to ensure compliance with the laws of their country of residence.